Licence terms of VPS usage

Supplementary conditions VPS usage

Operation of service Virtual private server (VPS) are governed in addition to standard terms and conditions ACTIVE 24, s.r.o. (as a provider) by these rules:

  1. Provider of service is responsible for functioning of VPS and its connectivity. Provider guarantees OS or VPS applications, which are contained in the VPS service. It does not waive the VPS content for proper licensing of a client operating system or a customer-operated application. If the customer will damage the operating system by its own interference, he can reinstall VPS using Customer center, the provider is not responsible for their proper operation and does not monitor it. 
  2. The provider makes regular backups of VPS servers, but can not guarantee the consistency of such data. In particular, backups of databases and other binary stored data may not be consistent. If a customer considers data on their server to be important, they will ensure their own proper and regular backups. To do this, you can set up an FTP account with the appropriate space at provider. 
  3. The customer is required to secure his VPS against third party abuse. Above all, administrator access to the server must be protected by a strong password (or key) and ideally also a with firewall with a limit on the source IP address. In the event of a third party's misuse of the site (typically spam, phishing, botnets, attacks, etc.), the customer is required to co-operate immediately to stop such server activity or to remove any malicious content. In this case, the Provider is entitled to restrict the service provided (eg by blocking the selected network traffic from the server or by interfering with the server content). If the customer does not immediately co-operate to remedy the problem, the operator may suspend the operation of the entire VPS.
  4. The provider performs servicing on physical servers preferably to ensure continuous VPS operation. If this procedure can not be followed or is ineffective, the VPS provider may sleep and then wake up or restart. However, such interventions are always planned to be "off-peak" (typically at night) and, if not announced in advance, do not exceed 30 minutes. For these reasons, the customer will set the running applications on the server so that after a possible restart they can run themselves without problems.