Technical quality web hosting services


Due to the stability requirements, we use only branded Hewlett-Packard or Dell servers, networking products from Juniper and Cisco to operate all services and network elements from Juniper and Cisco or to provide power to the APC's smart PDU.

The selection of all hardware is based on:

High availability technology

We understand how important your data is to you. That is why we host all websites and e-mail services on modern servers in two independent data centres. We use the modern "DC Tomer data centre" as the primary data centre and the "Casablanca data centre" as a secondary data centre.

Our modern technological facilities are extremely reliable. We make a backup of all data in the primary cluster several times a day. Continuous monitoring of the servers takes place. In case of problems in the primary cluster, the secondary data centre is automatically enabled. This way we guarantee optimal security and your data details remain up-to-date.

Services running on the Windows operating system are run on the Hyper-V cluster, which ensures high availability of our services. On individual physical servers, the Hyper-V technology virtualizes individual servers that automatically migrate to other physical servers in case of HW outages. This is aided by the Live and Quick Migration functions.



Operating systems utilized

The provider uses both Linux and Windows Server 2012 (and Windows Server 2008) with the Hyper-V technology on their servers and customer servers. A common feature for both platforms is very quick and sophisticated updating of all systems to ensure the greatest possible degree of stability and security for our customers. Another common feature is the relatively specific set-up of our systems, which takes advantage of our long-term experience with web hosting services operation and constitutes a valuable know-how of our company.

Data centers, connectivity and security

We operate two independent and physically remote data centers in Prague (DC TOWER, Casablanca) that provide the vast majority of our services. We also have several other data centers in Europe. A larger number of data centers provides customers unique security for their data and significantly reduces the risk of unavailability from the Internet in the event of a failure of one of them.

The primary data center is DC TOWER, the secondary data center is Casablanca. Both are among the top data centers in Europe and offer the following basic parameters:

a) Connectivity

The capacity of our Internet lines is always sufficiently oversized compared to actual operation needs. At present, the capacity of our lines is used at 5% in the peak period. 


b) Security, parameters, space and connectivity

To avoid the negative effects of technical infrastructures of other clients (network congestion with infected systems, etc.) we also use standard methods such as:

Operational safety is ensured in all respects by full redundancy of all the technologies used.

For a web hosting provider of our relevance, utilization of the autonomous system (AS) provided by the regional registry RIPE is a must. We have a sufficient number of IPv4 addresses and an unimaginable number of IPv6 addresses, IPv6 protocol is fully supported on our web hosting services.

Server administration

Our administrators continuously check whether all existing systems are running properly and proactively remove any possible problems in 7 x 24 x 365 mode. The technological equipment of the Provider and the uninterrupted physical presence of data center personnel enable that a solution to all non-standard server conditions to be started immediately after their formation.

SLA - guaranteed quality of service

Because the quality of our services is at an above-average level, we can guarantee it to our customers. All of our services provide customers with a money-back guarantee in case their availability is lower than defined.  Specific SLA parameters are listed for each service, and in general, the better the service the customer uses, the more stringent they are. 

The average uptime of our services in recent years has never been lower than 99.991%, which for the customer means that the average unavailability of our services has never been greater than 4 minutes per month.

We can offer a second variant of the guaranteed quality of service to managed servers customers, namely by providing a guarantee to resolve requirements or possible defects at defined times. 

Customer support

Our call centre is also operated in 7 x 24 x 365 mode. The call centre provides systematically trained operators who are able to resolve customer requirements through three channels at any time using:

The customer has the option to choose the means of communication with them at any time to resolve their claim.

All operators are involved in the evaluation of the level of communication and customer satisfaction.

The robust call centre system allows prior processing of VIP customers' requests (including the GOLDEN telephone line directly to administrators) and routing of individual requests by their content to a specific operator according to their skills. At the same time, we ensure compliance with the required service level of customer support (phone call answering guarantee or a chat receipt within a defined time, guarantee of an email response by a specified deadline).

Specific customer support quality parameters over the last 12 months:

Customer centre

ACTIVE 24 Customer Centre is a comprehensive online administration tool that not only provides information about ordered services, user information, payments, news or server operation, but also the possibility to actively manage services performed for the customer. Our Customer Centre is one of the best tools of its kind on the market; most of the necessary actions can be performed by the customer without communicating with the customer support and without technical knowledge. An example might be:

Our Customer Center functions can be tested without registering at

Technological innovation

As a technology leader in the Czech Republic, we deploy and support a range of technological innovations that are not only beneficial to our customers but often to the entire Internet community.

Below are a few examples from recent years:


Our company is a leader in many innovative technologies.

FTP authorization is a solution developed by us that allows you to restrict access for editing web content from a specific state or defined IP addresses and secures your websites against unauthorized hackers.

Also, the use of a combination of DKIM and greylisting helping to combat spam is quite rare in commercial operation.

Membership in important organizations

We are also active in organizations that are important for the proper functioning and long-term development of the Internet in the Czech Republic. Our employees are particularly active in the following associations: