If the virtual server's monthly traffic is less than 100% due to a proven fault on the part of ACTIVE 24, you can claim penalties against us.
|Monthly server operation lower than
|Outage greater than
|Discount on monthly fee
Penalties cannot be claimed for the following server downtime - failure of some of the network or application services for which ACTIVE 24 is not responsible.
- adopted server or network infrastructure maintenance by ACTIVE 24 is conducted at a time that minimizes the customers' standard operations and for the shortest possible time (usually at night time after midnight).
We count the total duration of all outages longer than 10 minutes in the monthly sum of server outages. The virtual server discount is always deducted from the invoice amount in the next billing period.